Coach Retail Sales Support
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary design language. The brand operates globally as part of Tapestry Inc., a multinational house of luxury labels, and combines heritage craftsmanship with modern retail and clienteling practices to deliver elevated customer experiences.
Coach Sales Support Associate in New York — join Coach as a Sales Support Associate to support store operations, clienteling and inventory management.
Role & Responsibilities
- Support daily store operations, including opening/closing procedures and cash reconciliation.
- Process sales transactions accurately using the point-of-sale system and ensure compliance with payment policies.
- Maintain inventory accuracy through receiving, restocking, cycle counts and assisting with stock transfers.
- Deliver exceptional client service by managing clienteling activities, scheduling appointments and following up on inquiries.
- Assist visual merchandising and upkeep of the sales floor to meet brand presentation standards.
- Prepare administrative documentation and reports for store managers, including sales summaries and inventory discrepancies.
- Coordinate with regional store support and corporate teams to resolve operational issues and implement promotions.
Qualifications
- Proven commitment to exceptional client service and discretion handling client information.
- Strong numerical accuracy and experience performing cash handling and reconciliation.
- Excellent written and verbal communication skills and the ability to liaise with internal teams.
- Organizational aptitude with attention to detail and the ability to prioritise competing tasks.
- Flexibility to work retail hours, including evenings, weekends and peak sale periods.
Skills
Experience
Typically 1–2 years of experience in retail or a customer-facing role, preferably within a luxury or premium fashion environment, with demonstrated exposure to store operations and inventory processes.
Education
High school diploma or equivalent required; bachelor’s degree in business, fashion, merchandising or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach balances a respect for artisanal craft with a contemporary, commercial mindset; teams are client-focused, collaborative and service-oriented. The workplace emphasizes professional development within a global retail network and adherence to refined brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Client Services Associate», «Store Sales Coordinator», «Retail Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.