Coach Retail Sales Support
Coach Sales Support Associate in New York — join Coach as a Sales Support Associate to support store operations, clienteling and inventory management.
Overview
Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary design language. The brand operates globally as part of Tapestry Inc., a multinational house of luxury labels, and combines heritage craftsmanship with modern retail and clienteling practices to deliver elevated customer experiences.
Role & Responsibilities
- Support daily store operations, including opening/closing procedures and cash reconciliation.
- Process sales transactions accurately using the point-of-sale system and ensure compliance with payment policies.
- Maintain inventory accuracy through receiving, restocking, cycle counts and assisting with stock transfers.
- Deliver exceptional client service by managing clienteling activities, scheduling appointments and following up on inquiries.
- Assist visual merchandising and upkeep of the sales floor to meet brand presentation standards.
- Prepare administrative documentation and reports for store managers, including sales summaries and inventory discrepancies.
- Coordinate with regional store support and corporate teams to resolve operational issues and implement promotions.
Qualifications
- Proven commitment to exceptional client service and discretion handling client information.
- Strong numerical accuracy and experience performing cash handling and reconciliation.
- Excellent written and verbal communication skills and the ability to liaise with internal teams.
- Organizational aptitude with attention to detail and the ability to prioritise competing tasks.
- Flexibility to work retail hours, including evenings, weekends and peak sale periods.
Skills
Experience
Typically 1–2 years of experience in retail or a customer-facing role, preferably within a luxury or premium fashion environment, with demonstrated exposure to store operations and inventory processes.
Education
High school diploma or equivalent required; bachelor’s degree in business, fashion, merchandising or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach balances a respect for artisanal craft with a contemporary, commercial mindset; teams are client-focused, collaborative and service-oriented. The workplace emphasizes professional development within a global retail network and adherence to refined brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.