Coach Retail Sales Support Associate

About Coach

Coach is a New York–born fashion house known for elevated leather goods and ready-to-wear grounded in craftsmanship and modern urban sensibility. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes inclusive culture, creativity, and commercial rigor across retail and wholesale operations.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and deliver personalized service at the sales floor and cash wrap.
• Operate POS accurately, manage cash/media in compliance with policy, and keep the cash wrap area organized.
• Promote add-on products and gift cards; capture customer information where permitted and support local social media engagement as a brand ambassador.
• Receive, process and organize shipments and transfers; report inventory discrepancies and maintain a clean, orderly stockroom.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates according to brand standards.
• Support sales floor activities and respond to customer requests; collaborate with sales associates and management to drive results.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines to protect inventory and customer experience.
• Perform physical tasks including lifting (regularly up to 25 lbs; occasionally up to 50 lbs), bending, climbing and maneuvering in retail and stockroom areas.

Qualifications

• Minimum 1+ year of retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; combinations of education and experience considered.
• Working knowledge of current fashion trends and competitive retail landscape.
• Proficiency with cash register systems and basic computer devices; demonstrated ability to use iPad, laptop and Mobile POS.
• Strong attention to detail, organizational ability, and capacity to multitask in a fast-paced environment.
• Excellent communication and customer service skills with strong English proficiency.
• Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to perform physical tasks required by the role (see responsibilities).

Skills

Experience

At least one year of retail experience handling cashiering, stockroom operations or sales; prior experience in luxury retail is preferred.

Education

High school diploma or equivalent; combination of education and related experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York creativity and accessible luxury with a focus on craftsmanship and inclusivity. As part of Tapestry, the workplace emphasizes collaboration, diversity, and development within a global portfolio of consumer brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.