Coach Retail Sales Support Associate

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury leather‑goods brand known for modern, accessible luxury and artisanal craftsmanship. Part of the Tapestry group, Coach operates a global retail network and wholesale channels, combining heritage design with contemporary product development and a customer‑centric retail philosophy.

Coach in New York, NY seeks a Sales Support Associate II to support store operations, clienteling and inventory management.

Role & Responsibilities

  • Provide day‑to‑day operational support to store sales teams, ensuring smooth execution of customer service and sales processes.
  • Perform clienteling activities: follow up with clients, manage appointments, and support personalized service to cultivate repeat business.
  • Execute point‑of‑sale transactions, returns and exchanges accurately while adhering to cash‑handling and reconciliation procedures.
  • Manage inventory functions including receiving, tagging, replenishment, stock counts and shrinkage control in partnership with store management.
  • Assist with visual merchandising standards and floor moves to ensure product presentation aligns with brand guidelines.
  • Prepare and maintain sales and operational reports; escalate discrepancies and propose corrective actions.
  • Support onboarding and informal coaching of junior sales staff and temporary team members as required.
  • Enforce loss prevention policies, store safety standards and compliance with company procedures.

Qualifications

  • High school diploma or equivalent; post‑secondary coursework in retail, business or related field preferred.
  • Demonstrable experience in luxury or premium retail environments, with a strong client‑service orientation.
  • Proven competence with point‑of‑sale systems and basic inventory workflows.
  • Excellent communication skills, strong attention to detail and reliable organizational abilities.
  • Ability to work flexible hours including weekends, evenings and peak retail periods.

Skills

Clienteling Point of Sale (POS) systems Inventory management Visual merchandising Cash handling Microsoft Excel Customer service

Experience

Typically 2+ years of hands‑on experience in retail operations or sales support within a luxury or premium brand, including direct client engagement and inventory control responsibilities.

Education

High school diploma or equivalent; associate degree or retail‑related certificate preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach blends American heritage craftsmanship with contemporary design, fostering a collaborative retail culture focused on elevated client experiences. The workplace emphasizes professional development, teamwork and a polished customer‑first approach consistent with luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Store Operations Associate», «Client Support Associate», «Sales Operations Coordinator», «Retail Inventory Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.