Coach Retail Sales Support Associate
Coach in New York, NY seeks a Sales Support Associate II to support store operations, clienteling and inventory management.
Overview
Coach is an American luxury leather‑goods brand known for modern, accessible luxury and artisanal craftsmanship. Part of the Tapestry group, Coach operates a global retail network and wholesale channels, combining heritage design with contemporary product development and a customer‑centric retail philosophy.
Role & Responsibilities
- Provide day‑to‑day operational support to store sales teams, ensuring smooth execution of customer service and sales processes.
- Perform clienteling activities: follow up with clients, manage appointments, and support personalized service to cultivate repeat business.
- Execute point‑of‑sale transactions, returns and exchanges accurately while adhering to cash‑handling and reconciliation procedures.
- Manage inventory functions including receiving, tagging, replenishment, stock counts and shrinkage control in partnership with store management.
- Assist with visual merchandising standards and floor moves to ensure product presentation aligns with brand guidelines.
- Prepare and maintain sales and operational reports; escalate discrepancies and propose corrective actions.
- Support onboarding and informal coaching of junior sales staff and temporary team members as required.
- Enforce loss prevention policies, store safety standards and compliance with company procedures.
Qualifications
- High school diploma or equivalent; post‑secondary coursework in retail, business or related field preferred.
- Demonstrable experience in luxury or premium retail environments, with a strong client‑service orientation.
- Proven competence with point‑of‑sale systems and basic inventory workflows.
- Excellent communication skills, strong attention to detail and reliable organizational abilities.
- Ability to work flexible hours including weekends, evenings and peak retail periods.
Skills
Experience
Typically 2+ years of hands‑on experience in retail operations or sales support within a luxury or premium brand, including direct client engagement and inventory control responsibilities.
Education
High school diploma or equivalent; associate degree or retail‑related certificate preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach blends American heritage craftsmanship with contemporary design, fostering a collaborative retail culture focused on elevated client experiences. The workplace emphasizes professional development, teamwork and a polished customer‑first approach consistent with luxury retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.