Coach Retail Sales Support Associate

About Coach

Coach is a globally recognized luxury fashion house rooted in New York City and known for its leather goods and accessible-luxury apparel. As a member of the Tapestry portfolio, Coach operates within a multi-brand group focused on creativity, commercial excellence and inclusive workplace practices.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
• Operate point-of-sale systems accurately, manage cash/media in accordance with company policy, and maintain an organized cash wrap.
• Receive, process, and organize inbound shipments and transfers; report inventory discrepancies and preserve stockroom cleanliness.
• Replenish sales floor stock, execute visual merchandising updates, and suggest add-on products or gift cards to maximize sales.
• Capture customer information where permitted and support local brand presence, including in-store social media initiatives.
• Support daily sales-floor activities, respond to customer requests confidently, and collaborate with colleagues and management to meet service standards.
• Maintain housekeeping standards and adhere strictly to Loss Prevention procedures.

Qualifications

• Minimum of 1+ year retail experience (cashier, stock, or sales); prior luxury retail experience preferred.
• Working knowledge of current fashion trends and competitor activity.
• Familiarity with cash register systems and basic computer proficiency, including iPad, laptop, Mobile POS and Internet.
• Strong attention to detail, organizational skills, and the ability to multitask in a high-traffic environment.
• Excellent verbal communication and customer service skills.
• Availability to work a flexible schedule including nights, weekends, busy seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; bend, climb, kneel and maneuver throughout the store and stockroom.

Skills

Experience

At least 1 year of prior retail experience is required; experience in luxury or premium retail environments is strongly preferred. Demonstrated competence operating POS systems and managing stockroom functions is expected.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid parental leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York heritage with contemporary design, operating within the Tapestry family that emphasizes inclusivity, creativity and personal development. The brand values direct communication, customer focus and agility, fostering a fast-paced retail environment where collaboration and performance are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.