Coach Retail Sales Support Associate

Overview

Coach is a global fashion house known for leather goods, accessories and ready-to-wear, operating as part of the Tapestry portfolio of brands. The maison blends contemporary New York heritage with directional creative leadership and maintains a global retail footprint. As a member of Tapestry, Coach aligns with a broader commitment to inclusivity, diversity and brand-driven innovation.

Role & Responsibilities

• Deliver warm, professional client service on the sales floor and at the cash wrap; anticipate client needs and provide tailored assistance.
• Operate POS and Mobile POS systems accurately; manage cash/media in strict compliance with company policy and maintain an organized cash wrap.
• Drive incremental sales through suggestive selling, promotion of gift cards and capture of customer information where permitted.
• Receive, process and reconcile incoming shipments and transfers; report inventory discrepancies and ensure stockroom organization.
• Monitor and replenish stock levels on the sales floor; execute visual merchandising updates and maintain brand presentation standards.
• Support day-to-day sales floor activities, respond confidently to customer requests and collaborate with colleagues and management to meet store objectives.
• Adhere to Loss Prevention procedures and maintain housekeeping standards across sales and stock areas.
• Act as a brand ambassador in the local market and support in-store social media engagement when required.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; combination of education and experience considered.
• Familiarity with current fashion trends and competitive market landscape.
• Proficiency with cash register systems, Mobile POS, iPad/laptop and basic internet applications; ability to operate walkie talkie and read product/price release sheets.
• Strong attention to detail, organizational skills and ability to multi-task in a fast-paced environment.
• Excellent verbal communication and customer service skills; strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally), and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

At least 1 year of prior retail experience is required, ideally including cashiering and stockroom duties; luxury retail experience preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a creative, client-focused retail culture rooted in New York heritage and contemporary design. As part of Tapestry, the brand emphasizes inclusivity, development of talent and a collaborative environment oriented toward customer service and brand excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.