Coach Retail Sales Support Associate
Coach seeks a part-time Sales Support Associate in Chicago, IL — hourly $15.00–$21.75 to support cash wrap, inventory and high-quality client service.
Overview
Coach is a global fashion house recognized for its leather goods, handbags and accessories and for a modern, craft-driven aesthetic. The brand is part of the Tapestry portfolio, a multi-brand global house that emphasizes inclusivity, employee development and cross-brand collaboration. Retail teams operate in high-traffic, client-facing environments with a strong emphasis on product knowledge and elevated service.
Role & Responsibilities
- Welcome clients with warmth and professionalism, anticipate needs and deliver personalised assistance on the sales floor and at the cash wrap.
- Operate point-of-sale systems accurately, manage cash/media in compliance with company policy and maintain an organised cash wrap.
- Receive, process and organise incoming shipments and transfers; report discrepancies and keep the stockroom clean and orderly.
- Replenish sales floor inventory, conduct stock counts and execute visual merchandising updates as directed.
- Support floor sales activities, respond confidently to customer requests and escalate to management when necessary.
- Serve as a brand ambassador in-store and locally, supporting social media engagement and promotional initiatives.
- Adhere to housekeeping and Loss Prevention guidelines and assist in maintaining a safe retail environment.
Qualifications
- Minimum of 1 year retail experience (cashier, stock or sales experience preferred), ideally within a premium or luxury retail environment.
- Current knowledge of fashion trends and competitor activity in the marketplace.
- Proficiency with cash register systems and point-of-sale technology; able to use iPad, laptop and Mobile POS devices.
- Strong attention to detail, organisational skills and the ability to prioritise multiple tasks in a fast-paced environment.
- Excellent verbal communication and customer service skills.
- Ability to meet physical requirements: regularly lift at least 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre around sales floor and stockroom.
Skills
Experience
At least 1 year of prior retail experience (cashiering, stock or sales); experience in luxury or premium retail is preferred. A combination of relevant education and experience will be considered.
Education
High school diploma or equivalent preferred; combination of education and relevant retail experience accepted.
Workplace
The role is situated in Chicago, Illinois, USA. There are currently 50 open positions in Chicago on Cerulean, with 20 added recently. Within Illinois, Cerulean currently features 66 open roles, including 23 recent additions. Across USA, Cerulean lists 3.493 open roles — 210 of them newly added.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach teams operate with a craft-led, design-forward mindset and a focus on elevated client service. As part of Tapestry, the employer emphasises inclusivity, learning and internal development, encouraging open feedback and collaborative teamwork across stores and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.