Coach Retail Sales Specialist

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach brand values adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion trend guidance
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling platforms, and social selling tools including short-form video to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; achieve individual and team key performance indicators
• Source new customers, maintain relationships, and execute follow-up strategies to close sales
• Manage multiple customer interactions simultaneously while maintaining high energy and adapting selling techniques to business needs
• Execute daily operational tasks including cash wrap management, inventory processing, merchandise replenishment, and visual merchandising
• Maintain sales floor and stockroom organization and cleanliness while adhering to retail policies, POS procedures, and asset protection standards
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory management cycles including receiving shipments, stocking shelves, and tracking product movement
• Provide collaborative support to team members across functional areas as required
• Foster a trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and inclusion activities
• Demonstrate openness to feedback and adaptability in a fast-paced retail setting

Qualifications

• Minimum 1+ years of sales experience (luxury retail preferred)
• Demonstrated knowledge of current fashion trends and competitive retail landscape
• Proficiency with point-of-sale systems, mobile POS platforms, and basic computer literacy (iPad/laptop)
• Ability to operate walkie-talkies and read price/release sheets accurately
• Strong English language proficiency
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
• Ability to work flexible schedules including evenings, weekends, peak seasons, and public holidays

Skills

Experience

Minimum 1+ years of sales experience in a retail environment, with luxury retail background preferred. Familiarity with social media engagement, live-stream shopping experiences, video demonstrations, and data-driven customer acquisition strategies is advantageous.

Education

High school diploma or equivalent preferred; combination of relevant education and professional sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 18.25 to CAD 21.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.