Coach Retail Sales Specialist

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY to provide luxury client service and drive boutique sales.

Overview

Coach is an American luxury fashion house renowned for craftsmanship in leather goods, handbags and accessories. The brand operates global retail boutiques and is part of the Tapestry, Inc. portfolio, offering a contemporary take on classic luxury with an emphasis on design, quality and elevated client experiences.

Role & Responsibilities

  • Deliver exceptional, personalized client service to build relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling and upselling.
  • Manage all transactional duties including sales processing, returns, exchanges and accurate cash handling via POS systems.
  • Maintain premium boutique standards through visual merchandising, floor zoning and product presentation.
  • Execute clienteling activities: follow-ups, appointment management and CRM updates to nurture customer lifetime value.
  • Receive, unpack and organise stock; assist with inventory counts and loss-prevention procedures.
  • Support store operational tasks including opening/closing, store housekeeping and participation in in-store events and promotions.
  • Stay current on product collections, materials and brand heritage to communicate value and features to clients.

Qualifications

  • Proven retail or hospitality experience; luxury or premium-brand background strongly preferred.
  • Demonstrable track record of meeting or exceeding sales targets and delivering high-level client service.
  • Reliable numeracy and experience with point-of-sale systems and cash handling procedures.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Professional appearance and polished interpersonal communication skills.
  • Legal authorization to work in the country of employment.

Skills

Clienteling and CRM maintenance Point-of-sale (POS) systems and cash handling Visual merchandising and product presentation Consultative selling and relationship building Inventory control and stock management Strong verbal communication and interpersonal skills

Experience

Typically 1–3 years of retail or customer-facing experience, with preference for candidates who have worked for luxury, designer or premium lifestyle brands.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion or hospitality is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach combines heritage craftsmanship with contemporary design in a fast-paced retail environment that prioritizes client relationships and product knowledge. The brand fosters a collaborative, service-oriented culture focused on professional development, diversity and delivering distinctive in-store experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.