Coach Retail Sales Representative

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Location
New YorkNew YorkUSA
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house renowned for craftsmanship in leather goods and contemporary accessories. The brand is part of the Tapestry group and operates an international network of boutiques and wholesale partners, combining heritage leathercraft with modern design and a lifestyle approach to luxury retail.

Coach Sales Associate in New York, NY — client-focused luxury retail role delivering elevated service and sales performance at Coach.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual sales targets while contributing to store KPIs and overall boutique performance.
  • Maintain elevated visual merchandising standards, ensuring product displays reflect seasonal directives and brand guidelines.
  • Operate point-of-sale systems, process transactions accurately, manage returns and exchanges, and maintain client and sales records.
  • Support inventory procedures including receiving, stock organization, cycle counts and loss-prevention protocols.
  • Participate in training, product knowledge sessions, and store meetings to stay current on collections and brand initiatives.
  • Collaborate with store team to execute store opening/closing duties and maintain a polished boutique environment.

Qualifications

  • Proven customer-facing experience in luxury or premium retail, demonstrating strong sales performance and client service.
  • Excellent verbal communication and interpersonal skills with a customer-centric mindset.
  • Ability to deliver bespoke client experiences, including clienteling techniques and follow-up communication.
  • Comfortable using point-of-sale systems and basic retail technologies; strong numerical accuracy for transactions.
  • Flexible availability including weekends, evenings and peak holiday periods; professional presentation consistent with brand standards.

Skills

Customer service Clienteling Visual merchandising Point-of-sale (POS) systems Inventory management

Experience

Typically 1–3 years of retail or luxury sales experience is preferred, with demonstrable achievements in meeting sales targets and building repeat client business.

Education

High school diploma or equivalent; higher education in retail, hospitality or related fields preferred but not required.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach fosters a client-first, design-driven retail environment rooted in craftsmanship and contemporary luxury. The brand emphasizes collaborative teamwork, ongoing training, and a service culture that rewards initiative and refined commercial sensibilities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Boutique Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.