Coach Retail Sales Coordinator

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury leather‑goods brand known for its handbags, accessories and contemporary ready‑to‑wear. The label is part of Tapestry, Inc., a global house of modern luxury brands, and operates an international retail network alongside a wholesale and digital business.

Coach — Sales Support Associate II in New York: support store sales, CRM, inventory and clienteling for an iconic luxury leather goods brand.

Role & Responsibilities

  • Provide administrative and operational support to store sales teams, including order processing, returns management and transactional reconciliation.
  • Maintain CRM and clienteling records: enter prospect and client data, track follow‑ups and support targeted outreach campaigns.
  • Operate point‑of‑sale systems and process complex transactions, payments and adjustments while ensuring accuracy and compliance.
  • Coordinate stock transfers, assist with inventory counts and support basic inventory control procedures to optimise stock availability.
  • Deliver high‑touch client service, responding to enquiries, managing after‑sales requests and facilitating bespoke solutions.
  • Support merchandising and visual presentation tasks as directed by store leadership to maintain brand standards.
  • Prepare daily sales reports and support basic sales analysis using Excel and CRM reporting tools.
  • Collaborate with regional operations, e‑commerce and logistics teams to resolve client or order exceptions.

Qualifications

  • Demonstrated customer‑facing experience in luxury or premium retail environments.
  • Strong numeracy and attention to detail for transaction processing and inventory tasks.
  • Excellent verbal and written communication skills and a client‑centric mindset.
  • Ability to manage confidential client information and use CRM tools accurately.
  • Flexibility to work retail hours, including weekends and peak seasonal periods.

Skills

Salesforce Microsoft Excel Microsoft Office (Word, Outlook) Retail POS systems CRM data entry and clienteling

Experience

Typically 2+ years of experience in retail sales support, client services or operations—preferably within luxury, fashion or premium lifestyle brands. Experience with POS systems and CRM platforms is highly desirable.

Education

High school diploma or equivalent required; associate degree or diploma in business, fashion merchandising or a related discipline preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach blends American heritage craftsmanship with contemporary design and a global retail footprint. The workplace emphasizes client service excellence, cross‑functional collaboration and professional development within a creative, brand‑driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Sales Support Specialist», «Client Services Associate», «Customer Care Associate», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.