Coach Retail Sales Consultant

Location
Seniority Entry-Level
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Coach Sales Associate in New York, NY — join Coach as a Sales Associate in New York to deliver luxury client experiences and drive store performance.

Overview

Coach is an American luxury fashion house recognized for leather goods, handbags, accessories, footwear and ready-to-wear, and operates as part of the Tapestry group. The brand blends craftsmanship and contemporary design, operating a global retail network and flagship stores in major fashion capitals.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build lasting relationships and drive repeat business.
  • Achieve individual and store sales targets through proactive clientelling, upselling and cross-selling.
  • Maintain deep product knowledge to communicate features, materials and heritage-driven brand narratives.
  • Operate point-of-sale systems, process transactions accurately and manage returns and exchanges according to policy.
  • Execute merchandising standards and visual directives to ensure compelling store presentation and seasonal resets.
  • Support inventory control, stock replenishment and loss-prevention procedures.
  • Collaborate with the store team and management on local marketing initiatives, events and VIP client outreach.

Qualifications

  • Demonstrable customer-service focus with polished interpersonal skills and professional presentation.
  • Previous retail sales experience; luxury or premium-brand background preferred.
  • Proven ability to meet or exceed sales targets and to work in a target-driven environment.
  • Availability to work retail hours, including evenings, weekends and peak seasonal periods.
  • Right to work in the job location without sponsorship.

Skills

Clienteling Point of Sale (POS) systems Visual merchandising Luxury retail sales Cash handling and transaction accuracy Inventory management CRM usage and follow-up

Experience

Typically 1+ years of retail sales experience; prior experience with a luxury or premium brand is preferred and will be considered advantageous.

Education

High school diploma or equivalent; vocational training in retail, fashion or business is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach emphasizes craftsmanship, thoughtful design and storytelling, cultivating a retail environment that prioritizes client relationships and product expertise. The workplace is collaborative and fast-paced, with a focus on professional development and internal advancement within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.