Coach Retail Sales Associate
Coach is hiring a part-time Sales Associate in Xi'an, China (MixC) — deliver luxury client service, omni-channel selling and in-store operations.
Overview
Coach is a New York–born luxury fashion house known for its leather goods, accessories and modern American luxury design. The brand is part of the Tapestry family, a global house of consumer fashion brands that emphasizes creativity, inclusivity and omnichannel retail excellence across a worldwide store network.
Role & Responsibilities
- Act as the frontline ambassador for the Coach brand, delivering elevated, personalized luxury service consistent with Coach standards.
- Build and sustain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
- Achieve individual and store sales targets through cross-selling, upselling, tailored recommendations and execution of personal sales plans.
- Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream formats) to capture client data and convert online engagement into sales.
- Manage transactions and omni-channel services accurately and efficiently (purchases, returns, exchanges, online order pickups).
- Support day-to-day store operations including receiving shipments, inventory processing, replenishment, visual merchandising and asset protection procedures.
- Maintain a well-presented sales floor and stockroom; comply with retail policies and loss-prevention protocols.
- Operate effectively across multiple customers and high-traffic periods while maintaining composure and professional service.
- Participate in brand initiatives, trainings and inclusion activities; contribute to a collaborative, trust-based team environment.
Qualifications
- Minimum of 1 year of sales experience; luxury retail background strongly preferred. A combination of education and experience will be considered.
- Proven ability to meet sales KPIs and execute personal sales plans in a fast-paced retail environment.
- Proficiency with POS systems, Mobile POS workflows, and basic computer devices (iPad/laptop); ability to read price/release sheets.
- Physical ability to lift up to 25 lb regularly (occasionally up to 50 lb), bend, climb and manage stockroom tasks.
- Availability for a flexible schedule including nights, weekends, peak seasons and public holidays.
- Social media savvy with experience in short-form video or live-stream shopping and clienteling preferred.
- Strong English language proficiency as stated in the posting.
Skills
Experience
At least 1 year of retail sales experience is required; prior experience in luxury retail, omnichannel selling and social/live-stream commerce is preferred.
Education
Secondary education or equivalent; combination of education and retail experience will be considered.
Workplace
This position is based in Xi'an, Shaanxi, China. Cerulean lists 20 open roles in Xi'an, including 2 posted recently. The broader Shaanxi area accounts for 24 active listings on Cerulean, 3 of which are new. In China as a whole, Cerulean currently features 1.795 open positions, with 43 posted this week.
Culture
Coach fosters a creative, customer-centric environment rooted in modern American luxury and craftsmanship. As part of Tapestry, the brand emphasizes inclusivity, continuous training and omnichannel innovation, encouraging teamwork and professional development across retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.