Coach Retail Sales Associate
Coach (Tapestry) seeks a part-time Sales Associate in Vaughan, Ontario — customer-facing luxury retail role focused on clienteling and omnichannel selling.
Overview
Coach is a global fashion house known for its leather goods and accessible-luxury accessories, operating as part of the Tapestry portfolio. The brand emphasizes creative direction and product craftsmanship while benefiting from the resources and cross-brand collaboration of a major house of brands.
Role & Responsibilities
- Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized service in accordance with brand standards.
- Build and deepen client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases.
- Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans.
- Utilize mobile POS, clienteling tools and social selling (including short-form video and live-stream shopping) to capture customer data and close sales.
- Execute daily operational tasks: cash wrap, efficient transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
- Maintain sales floor and stockroom organisation and compliance with retail policies and asset-protection procedures.
- Adapt selling approach to fluctuating traffic and business needs while supporting teammates across functional areas.
- Participate in brand initiatives, training programs and inclusion activities; welcome feedback and demonstrate professional composure.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience preferred.
- Proven ability to operate POS systems and mobile POS; comfortable using iPad/laptop and walkie-talkies.
- Social-media savvy with experience in short-form video, live-stream shopping or video demos preferred.
- Strong English language proficiency.
- Ability to work a flexible schedule, including nights, weekends, public holidays and peak retail periods.
- Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel, and move within the sales floor and stockroom.
Skills
Experience
At least 1 year of retail or sales experience; demonstrated success in a customer-facing role. Luxury retail background is preferred but not mandatory.
Education
High school diploma or equivalent; a combination of education and relevant experience will be considered.
Workplace
The role is situated in Vaughan, Ontario, Canada — conveniently close to Toronto. There are currently 6 open positions in Vaughan on Cerulean, with 4 added recently. Within Ontario, Cerulean currently features 108 open roles, including 6 recent additions. Across Canada, Cerulean lists 258 open roles — 12 of them newly added.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach fosters a creative, client-centric retail culture informed by its New York heritage and the resources of the Tapestry group. The workplace values inclusivity, continuous learning and collaboration, with strong emphasis on personal development and performance-oriented teamwork.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.