Coach Retail Sales Associate

About Coach

Coach is a global fashion house known for its leather goods and accessible-luxury ready-to-wear, handbags and accessories. Part of the Tapestry portfolio, Coach blends New York heritage with contemporary design and places emphasis on creativity, inclusivity and omnichannel retail experiences within a global house of brands.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalized client service consistent with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalised styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet KPIs.
• Operate Mobile POS and process transactions efficiently (purchases, returns, exchanges, online pickups) while maintaining service standards.
• Utilize clienteling tools, social selling platforms and short-form video to capture customer data, source new clients and encourage repeat purchases.
• Perform daily operational duties including cash wrap, inventory receiving and processing, replenishment and basic visual merchandising.
• Maintain a clean, organised and fully stocked sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Support inventory cycles and assist teammates across functional areas; participate in brand initiatives and training programs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Practical experience using POS systems and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and manoeuvre within sales floor and stockroom.
• Social media savvy; experience with live-stream shopping, video demos or short-form content and clienteling/data acquisition preferred.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury or premium retail experience and familiarity with live-streaming or video product demonstrations are preferred.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a creative, inclusive workplace anchored in its New York heritage and the broader Tapestry commitment to equity and diversity. The brand emphasises client-centric service, collaboration and continuous learning across stores and corporate teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.