Coach Retail Sales Associate

About Coach

Coach is a New York–born global fashion house known for its leather goods, accessories and contemporary ready-to-wear. The brand is part of the Tapestry portfolio, a global house of fashion brands, and combines heritage craftsmanship with modern design under the creative direction of Stuart Vevers.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized client experiences in accordance with Coach Guide to Style and Service standards.
• Build and nurture client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales through cross-selling, upselling and execution of individual sales plans to meet or exceed personal and store KPIs.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live-stream demos) to capture client data and close sales.
• Perform daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
• Maintain a well-organized, fully stocked sales floor and stockroom; follow POS, asset protection and store policies.
• Support teammates across functional areas, foster a collaborative environment and participate in brand initiatives and training programs.
• Work a flexible schedule to meet business needs, including nights, weekends, peak seasons and public holidays.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Experience operating POS systems and mobile POS; comfortable using iPad/laptop devices and walkie-talkies.
• Social media savvy with experience or interest in short-form video, live-stream shopping or video demos; clienteling and data-acquisition capability preferred.
• Ability to work at a fast pace and manage multiple customers while maintaining service standards.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver the sales floor and stockroom.
• Strong English language proficiency.
• Availability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.

Skills

Experience

Minimum of 1 year of sales experience; prior luxury retail experience is preferred. Demonstrated track record of meeting sales goals and executing clienteling or omni-channel selling is advantageous.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid Paternity and Maternity leave; Commuter benefits; Disability insurance; Tuition assistance

Culture

Coach operates within the inclusive, creative and collaborative culture of the Tapestry family, emphasizing craftsmanship, customer focus and continual learning. The workplace values direct feedback, creativity and agility, and promotes equity, inclusion and development opportunities across teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.