Coach Retail Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 4, 2026
About Coach
Coach is a New York–born luxury fashion house known for its leather goods and modern approach to American luxury. The brand sits within the Tapestry portfolio and combines design-led product craft with global retail scale. As an employer, Coach emphasizes creativity, customer‑centric retail standards and inclusive practices aligned with Tapestry’s broader commitment to equity and development.
Coach is hiring a Part‑time Sales Associate in Oxon Hill, MD (National Harbor). Join Tapestry's retail team to deliver luxury client experiences.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach Guide to Style and Service standards.
- Build and nurture client relationships through styling advice, product expertise, proactive outreach and follow-up to drive repeat purchases and client loyalty.
- Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video) to capture client data and convert opportunities.
- Achieve individual and store KPIs via cross-selling, upselling and tailored recommendations; develop and deliver personal sales plans.
- Perform daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
- Maintain sales floor and stockroom standards, follow POS and asset protection procedures, and support regular inventory cycles.
- Collaborate with teammates across functional areas, foster a trust‑based team environment, and participate in brand trainings and initiatives.
Qualifications
- Minimum 1 year of sales experience in a customer‑facing role; luxury retail experience preferred. A combination of education and experience will be considered.
- Proficient with POS operation and basic computing on iPad/laptop; comfortable using mobile POS, clienteling tools and walkie‑talkies.
- Physically able to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver within the sales floor and stockroom.
- Flexible availability to work nights, weekends, holidays and peak retail periods to meet business needs.
- Strong English language proficiency.
Skills
Experience
Minimum of one year in sales or retail; prior luxury or fashion retail experience and demonstrable success against sales targets and KPIs preferred.
Education
High school diploma or equivalent; combination of education and experience will be considered.
Workplace
The successful candidate will be located in Oxon Hill, Maryland, USA, with easy access to Washington, D.C..
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach blends its New York design heritage with a people‑first retail culture that values creativity, direct feedback and customer focus. As part of Tapestry, the workplace emphasizes inclusion, development and cross‑brand collaboration through training and internal initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Style Advisor», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.