Coach Retail Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance across the sales floor
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Serve as an internal and external brand ambassador; support social media engagement and promote company initiatives
• Suggest add-on products and promotions, promote gift cards, and capture customer information where permitted
• Receive, process, organize, and distribute shipments and transfers; report discrepancies and maintain a clean, organized stockroom
• Manage inventory stock levels, replenish sales floor displays, and execute visual merchandising updates per brand standards
• Support sales floor activities, respond confidently to customer inquiries, and collaborate with team members or management as needed
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines and security protocols

Qualifications

• Minimum 1+ year of previous retail experience (cashier, stock, or sales background), preferably in luxury retail
• Current knowledge of fashion trends and competitive market landscape
• Proficiency with cash register systems and basic computer skills, including iPad/laptop, Mobile POS, and internet applications
• Ability to use walkie talkies and interpret price and product release sheets
• Strong attention to detail and organizational capabilities
• Ability to multitask effectively in a fast-paced retail environment
• Excellent verbal and written communication skills
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); capable of climbing, bending, kneeling, and maneuvering throughout sales floor and stockroom

Skills

Experience

Minimum 1 year of retail experience including cashier, stock, or sales operations, ideally within a luxury retail service environment. A combination of relevant education and professional experience will be considered.

Education

High school diploma or equivalent preferred; further education or specialized retail training may supplement relevant work experience.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.