Coach Retail Sales Associate

Overview

Coach is a global American fashion house known for its leather goods and accessible-luxury ready-to-wear and accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes craftsmanship, modern design, and inclusive company culture. As an employer, Coach operates within Tapestry’s framework of diversity, equity and inclusion initiatives and invests in training and development for retail talent.

Role & Responsibilities

• Deliver elevated, personalized client service as the front-line ambassador of the Coach brand, adhering to the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through tailored styling, product expertise, and proactive follow-up to drive repeat business.
• Execute omni-channel selling using mobile POS, clienteling tools and social selling (including short-form video) to capture client data and close sales.
• Meet or exceed individual and store KPIs by developing and executing personal sales plans and participating in team-driven targets.
• Support daily store operations including cash wrap, efficient transaction processing (purchases, returns, exchanges, online pickups), and inventory cycles.
• Perform visual merchandising, replenishment and stockroom management to ensure product availability and a pristine sales floor.
• Source new customers, cross-sell and upsell to maximize average transaction value and contribute to overall store revenue.
• Maintain asset protection, retail policies and POS procedures while sustaining a safe, organized and high-energy sales environment.
• Participate in brand initiatives, training programs and inclusion activities; provide and receive constructive feedback to improve performance.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and KPIs in a fast-paced retail environment.
• Proficiency operating POS systems and mobile POS; comfortable using iPad/laptop devices and walkie-talkies.
• Strong English language proficiency.
• Social media savvy with experience or comfort in live‑stream shopping, video demos or short‑form content (preferred).
• Ability to lift up to 25 lbs regularly (up to 50 lbs occasionally) and to perform frequent bending, kneeling and sales-floor movement.

Skills

Experience

Minimum of 1+ year in a retail sales role; experience in luxury or fashion retail and demonstrated success meeting sales targets and executing omni‑channel selling is preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines creative heritage with a modern, inclusive workplace culture under the Tapestry umbrella. The brand emphasizes collaboration, direct feedback, customer focus and continual learning, and supports diversity and equity initiatives across its retail workforce.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.