Coach Retail Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance tailored to the luxury retail experience
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and digital media in compliance with company policies and audit standards
• Receive, process, organize shipments and transfers; report discrepancies promptly and maintain stockroom cleanliness and inventory integrity
• Suggest complementary products, promote gift cards and loyalty programs, and capture customer information where permitted to enhance customer relationships
• Manage stock levels, replenish merchandise on the sales floor, and execute visual merchandising updates to maintain brand standards
• Serve as an internal and community brand ambassador; support social media engagement and local market presence initiatives
• Respond to customer requests confidently, support sales floor activities, and collaborate with team members and management on operational needs
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines and security protocols

Qualifications

• Minimum 1+ year of previous retail experience, including cashier operations, stock management, or sales, preferably within a luxury retail environment
• Knowledge of cash register systems, basic computer proficiency including iPad, laptop, Mobile POS, and Internet
• Current awareness of fashion trends and competitive landscape within the luxury accessories market
• Strong attention to detail and organizational capabilities
• Ability to multitask effectively in a fast-paced, high-traffic retail environment
• Excellent communication and customer service skills
• Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally; capable of climbing, bending, kneeling, and maneuvering sales floor and stockroom areas

Skills

Experience

1+ years of retail experience, including cashier, stock, or sales roles, preferably within a luxury retail service environment. A combination of relevant education and hands-on experience will be considered.

Education

High school diploma or equivalent preferred; relevant retail certifications or customer service training a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 18.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.