Coach Retail Sales Associate

About Coach

Coach is a New York–born modern luxury house specializing in leather goods, ready-to-wear and accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and omnichannel retail innovation. Coach is recognized for elevated product craftsmanship and a distinctive approach to client experience across boutique and digital channels.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering personalised, elevated service in accordance with Coach standards.
• Build and nurture lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Meet and exceed individual and store sales targets through cross-selling, upselling and bespoke recommendations.
• Operate mobile POS and clienteling tools; leverage social selling and short-form video to capture customer data and generate sales.
• Execute daily operational tasks including cash wrap, inventory receiving and processing, replenishment and visual merchandising.
• Maintain a tidy, well-stocked sales floor and stockroom while following POS, asset protection and retail policy procedures.
• Process transactions efficiently (purchases, returns, exchanges, online order pickups) and support inventory cycles.
• Collaborate with teammates across functions to support store initiatives, training programs and inclusion activities.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven competence with POS operation and basic computer/tablet usage (iPad/laptop); familiarity with mobile POS.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season days and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and move throughout the sales floor and stockroom.
• Social media savviness and experience with live‑stream shopping or video product demonstrations preferred.

Skills

Experience

At least one year of direct sales experience, preferably within luxury or premium retail; demonstrable success meeting individual KPIs and using omni‑channel selling techniques (clienteling, social selling, mobile POS).

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach promotes an inclusive, creative and client‑centric culture grounded in its New York heritage and the broader Tapestry ethos. The organisation values direct feedback, continuous learning and collaborative teamwork across stores and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.