Coach Retail Sales Associate

About Coach

Coach is an American luxury fashion house renowned for its leather goods, accessories and contemporary ready-to-wear. As a member of the Tapestry portfolio, Coach combines heritage craft with modern design and operates within a global network of brands committed to inclusivity, creative direction and omnichannel retailing.

Role & Responsibilities

• Act as the frontline ambassador of the Coach brand, delivering elevated, personalized client service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through bespoke styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans to meet KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert engagements into sales.
• Manage daily store operations including cash wrap, inventory processing, replenishment and visual merchandising while upholding service standards.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online order pickups).
• Support inventory cycles: receive shipments, stock merchandise, and ensure proper product flow between sales floor and stockroom.
• Maintain a high-energy sales floor presence, multitask between customers, and adapt selling techniques to changing business needs.
• Adhere to retail policies, POS procedures and asset-protection protocols; keep sales floor and stockroom clean and organized.
• Participate in brand initiatives, training programs and inclusion activities; assist teammates across functional areas as required.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred.
• Proven competency operating POS systems and mobile POS platforms (iPad/laptop); ability to read price/release sheets.
• Strong English language proficiency required.
• Social-media savvy with experience in social selling, live-stream shopping or video demonstrations preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally) and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

1+ years of sales experience; prior luxury or premium retail experience strongly preferred.

Education

No formal education required; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach cultivates a collaborative, client-centric workplace anchored in creativity and inclusivity. As part of Tapestry, the brand emphasizes professional development, diversity and a high-performance culture that values direct feedback and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.