Coach Retail Sales Associate

About Coach

Coach is a global fashion house known for its leather goods and accessories, headquartered in New York and operating as part of the Tapestry portfolio. The brand emphasizes craft, contemporary design under Creative Director Stuart Vevers, and inclusive, customer-centric retail experiences across an international network of boutiques and wholesale partners.

Role & Responsibilities

• Act as a frontline ambassador for the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Provide personalised styling and product expertise to build long-term client relationships and drive repeat business.
• Meet and exceed individual and store sales KPIs through cross-selling, upselling and tailored recommendations.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and convert sales.
• Execute daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while maintaining presentation standards.
• Process transactions efficiently (sales, returns, exchanges, online pickups) and support inventory cycles (receiving, stocking, product movement).
• Maintain a clean, organised sales floor and stockroom; follow POS, asset protection and retail policies.
• Collaborate with teammates across functional areas, participate in brand initiatives and training, and foster a trust‑based team environment.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Demonstrable experience operating POS systems and mobile POS on devices such as iPad or laptop; basic computer proficiency required.
• Proven clienteling and data acquisition skills; social media savvy with experience in short‑form video, live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to bend, climb and manoeuvre in sales floor and stockroom environments.
• Strong English proficiency.

Skills

Experience

At least one year of frontline retail sales experience; prior luxury or premium brand retail experience is preferred and will be favourably considered.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasises craft, contemporary design and inclusive customer experiences within the broader Tapestry family. The workplace culture values courage, creativity, customer focus and continuous learning, with opportunities for development through brand training and cross‑functional collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.