Coach Retail Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods, contemporary ready-to-wear, and accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with modern retail strategies and global distribution, offering career development across boutique, wholesale and digital channels.
Coach seeks a Sales Associate in New York, NY — provide luxury client service, drive boutique sales and represent Coach’s craftsmanship.
Role & Responsibilities
- Deliver exceptional, personalised client service that reflects Coach’s luxury positioning and service standards.
- Achieve and exceed individual and store sales targets through proactive selling and relationship building (clienteling).
- Maintain thorough product knowledge and effectively communicate features, provenance and craftsmanship to clients.
- Operate the point-of-sale system, accurately process transactions and manage returns/exchanges in line with store policies.
- Support visual merchandising and housekeeping to ensure the boutique presents a polished, brand-accurate environment.
- Build and maintain client records using CRM tools; execute follow-up communications and appointment bookings.
- Participate in inventory management tasks including receiving, restocking and cycle counts; uphold loss-prevention procedures.
- Contribute to store operations, teamwork and seasonal initiatives, including events and promotional activities.
Qualifications
- Proven retail sales experience; prior experience with a luxury fashion or accessories brand is strongly preferred.
- Demonstrable track record of meeting sales targets and delivering high‑quality client service.
- Excellent verbal communication and interpersonal skills with a customer-centric orientation.
- Comfortable handling cash and card transactions with attention to accuracy.
- Flexible availability, including evenings, weekends and peak retail periods.
- Professional presentation and alignment with Coach brand standards.
Skills
Experience
Typically 1+ year of retail or luxury sales experience; candidates with demonstrated success in client-facing roles and measurable sales results will be prioritized.
Education
High school diploma or equivalent; vocational training or coursework in fashion, retail or visual merchandising is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes modern American luxury with a focus on craftsmanship, creativity and client experience. Store teams operate in a collaborative, performance-driven environment where personal development, product expertise and elevated service are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Personal Shopping Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.