Coach Retail Sales Associate
Coach seeks a Sales Associate in New York, NY — provide luxury client service, drive boutique sales and represent Coach’s craftsmanship.
Overview
Coach is an American luxury fashion house known for its leather goods, contemporary ready-to-wear, and accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with modern retail strategies and global distribution, offering career development across boutique, wholesale and digital channels.
Role & Responsibilities
- Deliver exceptional, personalised client service that reflects Coach’s luxury positioning and service standards.
- Achieve and exceed individual and store sales targets through proactive selling and relationship building (clienteling).
- Maintain thorough product knowledge and effectively communicate features, provenance and craftsmanship to clients.
- Operate the point-of-sale system, accurately process transactions and manage returns/exchanges in line with store policies.
- Support visual merchandising and housekeeping to ensure the boutique presents a polished, brand-accurate environment.
- Build and maintain client records using CRM tools; execute follow-up communications and appointment bookings.
- Participate in inventory management tasks including receiving, restocking and cycle counts; uphold loss-prevention procedures.
- Contribute to store operations, teamwork and seasonal initiatives, including events and promotional activities.
Qualifications
- Proven retail sales experience; prior experience with a luxury fashion or accessories brand is strongly preferred.
- Demonstrable track record of meeting sales targets and delivering high‑quality client service.
- Excellent verbal communication and interpersonal skills with a customer-centric orientation.
- Comfortable handling cash and card transactions with attention to accuracy.
- Flexible availability, including evenings, weekends and peak retail periods.
- Professional presentation and alignment with Coach brand standards.
Skills
Experience
Typically 1+ year of retail or luxury sales experience; candidates with demonstrated success in client-facing roles and measurable sales results will be prioritized.
Education
High school diploma or equivalent; vocational training or coursework in fashion, retail or visual merchandising is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach emphasizes modern American luxury with a focus on craftsmanship, creativity and client experience. Store teams operate in a collaborative, performance-driven environment where personal development, product expertise and elevated service are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.