Coach Retail Sales Associate

About Coach

Coach is a global American fashion house renowned for leather goods and contemporary accessories and is part of the Tapestry portfolio. The brand blends modern New York sensibility with artisanal craftsmanship and positions itself within a multi‑brand group committed to inclusivity, innovation, and wide retail and digital distribution.

Role & Responsibilities

• Serve as the front‑line ambassador for the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through styling advice, product expertise and follow‑up to drive repeat business and lifetime value.
• Achieve individual and store sales targets via cross‑selling, upselling and execution of personal sales plans; actively pursue new customer acquisition.
• Operate mobile POS and complete transactions (purchases, returns, exchanges, online pickups) accurately and efficiently.
• Leverage clienteling tools, social selling platforms and short‑form video to capture customer data and stimulate omni‑channel sales.
• Support daily store operations including inventory receipt and processing, replenishment, visual merchandising and maintaining sales floor and stockroom standards.
• Assist teammates across functional areas and contribute to a collaborative, trust‑based team environment.
• Participate in brand trainings, inclusion initiatives and store‑level projects; accept and act on feedback to continuously improve performance.

Qualifications

• Minimum of 1 year retail sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Experience operating POS systems and mobile POS (iPad/laptop); familiarity with clienteling tools and the ability to read price/release sheets.
• Proven ability to work at a fast pace, manage multiple customers and meet individual KPIs.
• Willingness to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel and maneuver in a retail environment.
• Strong English language proficiency.

Skills

Experience

Minimum 1+ year of sales experience with a record of meeting targets; luxury retail background and experience with clienteling, social selling or live‑stream/video demos is preferred.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes a creative, inclusive and client‑centric retail culture grounded in New York design sensibility and the broader Tapestry commitment to equity and inclusion. The working environment is collaborative and performance driven, with regular training and opportunities to engage in brand initiatives and career development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.