Coach Retail Sales Associate

About Coach

Coach is a New York–born luxury fashion house known for modern American design and heritage leather goods. The brand is a member of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusivity and accessible luxury across its portfolio.

Role & Responsibilities

• Serve as a front-line ambassador of the Coach brand, upholding the Coach Guide to Style and Service standards.
• Create personalized client experiences through styling advice, product expertise and follow-up to drive loyalty and repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert sales.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online pickups) and execute daily cash-wrap duties.
• Support inventory cycles: receive shipments, replenish stock, and maintain organized stockroom and sales floor.
• Execute visual merchandising tasks and maintain service standards and product presentation on the sales floor.
• Collaborate with teammates, participate in brand initiatives and training, and foster a trust-based team environment.
• Work a flexible schedule to meet business needs, including nights, weekends, peak season and public holidays.
• Adhere to POS, asset protection and retail policies while maintaining a calm, professional demeanor under pressure.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven proficiency with POS operation and basic computer skills (iPad/laptop, Mobile POS); familiarity with walkie-talkie communication.
• Strong English language proficiency required.
• Social media savvy with experience in live‑stream shopping or video demos, and clienteling/data‑acquisition experience preferred.
• Ability to work in a fast-paced retail environment and meet measurable KPIs.
• Physical ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; ability to climb, bend and kneel as required.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury retail, clienteling and social selling experience is preferred.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a creative, inclusive workplace rooted in its New York heritage and Tapestry’s values. The brand prioritizes collaboration, learning and diverse perspectives while encouraging employees to deliver courageous, customer-focused service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.