Coach Retail Sales Associate
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 18, 2026
About Coach
Coach is a New York–born global fashion house known for its leather goods and accessible luxury ready-to-wear. Operating as a member of the Tapestry portfolio, Coach combines metropolitan design sensibilities with rigorous craftsmanship and a focus on the customer experience across retail and digital channels.
Coach Sales Associate (part-time) in Monroe, Ohio — join Coach (Tapestry) to deliver luxury clienteling and omni-channel retail sales.
Role & Responsibilities
- Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized styling and service aligned with Coach Guide to Style and Service standards.
- Build and maintain lasting client relationships through proactive clienteling, tailored recommendations, and follow-up to drive repeat purchases and loyalty.
- Achieve individual and store sales goals by executing personal sales plans, cross-selling and upselling, and meeting key performance indicators.
- Use mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and facilitate omni‑channel transactions.
- Perform daily operational tasks including cash wrap duties, inventory receiving and processing, replenishment, visual merchandising and online order fulfilment (pick-ups, returns, exchanges).
- Maintain a well‑presented sales floor and stockroom, adhere to POS, asset protection and retail policies, and support inventory cycles.
- Adapt selling techniques to business needs, manage multiple customers simultaneously, and support teammates in other functional areas as required.
- Participate in brand initiatives, training programmes and inclusion activities; accept feedback and demonstrate a calm, professional demeanour.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
- Proven experience operating POS systems and basic computer proficiency (iPad/laptop); familiarity with mobile POS and clienteling platforms preferred.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Capable of regularly lifting 25 lb (up to 50 lb occasionally), and performing physical tasks such as climbing, bending, kneeling and moving merchandise.
- Strong English language proficiency.
Skills
Experience
Minimum one year of retail sales experience; prior luxury retail, omni‑channel selling, clienteling, or social/live‑stream shopping experience is strongly preferred.
Education
High school diploma or equivalent; relevant retail, merchandising or customer‑service coursework preferred. Combination of education and experience will be considered.
Workplace
This position is based in Monroe, Ohio, USA, within easy reach of Cincinnati.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasises an inclusive, collaborative and customer‑centric culture rooted in its New York heritage and design-led ethos. As part of the Tapestry family, the brand prioritises diversity, development and open feedback while encouraging creativity and entrepreneurial thinking at store level.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Sales Advisor», «Store Sales Consultant», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.