Coach Retail Sales Associate

About Coach

Coach is an American modern-luxury fashion house known for its leather goods and accessories. The brand is part of the Tapestry portfolio, a global house of complementary lifestyle labels, and is recognized for product craftsmanship, accessible luxury positioning, and an emphasis on inclusivity and creative direction.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and nurture lasting client relationships through tailored styling, product expertise, and proactive follow-up to drive repeat business.
• Drive sales performance via cross-selling, upselling and bespoke recommendations; develop and execute personal sales plans to meet individual and team KPIs.
• Utilize mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert omni‑channel opportunities.
• Operate transactions and service requests efficiently, including purchases, returns, exchanges and online order pickups.
• Complete daily operational tasks: cash wrap duties, inventory receiving and processing, replenishment and basic visual merchandising.
• Maintain a pristine, organized sales floor and stockroom while adhering to POS, asset protection and store policies.
• Support inventory cycles—receive shipments, stock shelves and manage product movement—and assist teammates across functional areas as required.
• Sustain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to shifting business needs.
• Participate in brand initiatives, training and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Familiarity with POS operation and basic computer proficiency (iPad/laptop); comfortable using mobile POS devices and walkie‑talkies.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift at least 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and maneuver in sales and stockroom environments.
• Strong English language proficiency for customer engagement and store operations.

Skills

Experience

At least one year of retail or sales experience; prior luxury retail and omni-channel/clienteling experience preferred. Familiarity with social commerce, live-streaming or short-form video selling is an advantage.

Education

High school diploma or equivalent; retail or customer-service vocational training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and customer-centric workplace rooted in New York’s entrepreneurial spirit. As part of Tapestry, the employer emphasizes diversity, ongoing development and collaborative team performance within a results-driven retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.