Coach Retail Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans to meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Keep sales floor and stockroom clean, organized, stocked, and compliant with retail policies and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates in functional areas as required and foster a collaborative, trust-based environment
• Participate in brand initiatives, training programs, and inclusion activities

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitor landscape
• Experience with POS systems and basic computer proficiency (iPad, laptop, mobile POS)
• Ability to work at a fast pace and lift 25 lbs regularly (up to 50 lbs occasionally)
• Strong English proficiency
• Ability to work flexible schedules including nights, weekends, and peak retail periods

Skills

Experience

1+ years of sales experience; luxury retail background preferred. A combination of education and experience will be considered.

Education

High school diploma or equivalent (standard retail expectation); further education may substitute for sales experience.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.