Coach Retail Sales Associate
- Location
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 1, 2026
About Coach
Coach is a global fashion house rooted in New York and renowned for leather goods and modern luxury accessories. The brand sits within the Tapestry portfolio, a global house of brands; together they emphasize craftsmanship, contemporary design and omnichannel retail experiences. Coach positions itself as a creative, consumer-focused label with a strong emphasis on brand storytelling and retail excellence.
Coach — Sales Associate, Manchester. Luxury retail role at Manchester Airport delivering personalised service and omni‑channel selling for Coach.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
- Deliver personalised styling and product advice to build lasting client relationships and drive repeat business.
- Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations.
- Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert sales.
- Develop and execute personal sales plans and proactively source new customers via in-store and digital channels.
- Perform daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, click-and-collect), inventory receipt and replenishment.
- Maintain an organised, visually compliant sales floor and stockroom; support visual merchandising and inventory cycles.
- Support teammates across functional areas, foster a collaborative environment and participate in brand initiatives and training.
Qualifications
- Minimum of 1+ year of sales experience; luxury retail experience strongly preferred.
- Proven ability to meet sales targets and execute personal sales plans.
- Proficient with POS operation and basic IT devices (iPad/laptop, Mobile POS); comfortable using walkie-talkie and reading price/release sheets.
- Strong English language proficiency.
- Flexible availability to work nights, weekends, peak seasons and public holidays.
- Social media savvy and experience with live‑stream shopping or video demos is preferred.
Skills
Experience
At least one year of retail or sales experience is required, with prior exposure to luxury retail and omni‑channel selling preferred. Demonstrated competence using POS systems, mobile devices and clienteling tools is expected.
Education
No specific degree required; a combination of relevant retail education and demonstrable experience will be considered.
Workplace
This position is based in Manchester, England, UK.
Benefits
Internal mobility and career progression; learning & development via Ambassador Programme; 1 paid volunteering day per year; employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme; regular social events.
Culture
Coach emphasises creativity, inclusivity and consumer‑centric retailing within the broader Tapestry group. The workplace values diversity of perspective, internal mobility and learning, and encourages collaborative, high‑energy teams that deliver elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Retail Brand Ambassador», «Store Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.