Coach Retail Sales Associate II

About Coach

Coach is an American luxury fashion house renowned for its leather goods and modern ready-to-wear, operating globally through direct retail, wholesale and digital channels. The brand is part of Tapestry, Inc., a portfolio company that includes several leading luxury and lifestyle labels. Coach is known for craftsmanship, accessible luxury positioning and an emphasis on client experience across its flagship stores and boutiques.

Role & Responsibilities

• Provide exemplary client service on the sales floor, welcoming clients, qualifying needs and delivering personalized recommendations to drive conversion and average transaction value.
• Support daily store operations including opening/closing procedures, cash handling, processing transactions, returns and exchanges accurately using the POS system.
• Maintain visual merchandising standards and ensure product displays, windows and stock presentation reflect brand guidelines.
• Manage inventory tasks: receive and process deliveries, replenish sales floor stock, conduct cycle counts and coordinate with stockroom to resolve discrepancies.
• Execute clienteling activities: update CRM records, follow up on leads, schedule appointments and support VIP servicing initiatives.
• Perform administrative duties such as daily sales reporting, preparing deposits, and coordinating with store management on stock transfers and markdowns.
• Assist with store events, private appointments and product launches, providing concierge-level service to ensure seamless client experiences.
• Collaborate with the store team to meet weekly and monthly sales targets and contribute to visual and operational projects as assigned.

Qualifications

• Minimum 1–2 years of retail or client-facing experience; experience with luxury or premium brands strongly preferred.
• Proven excellence in customer service, strong interpersonal skills and polished presentation.
• Accuracy in cash handling and transaction processing; comfort operating point-of-sale systems.
• Ability to maintain visual merchandising and follow brand standards meticulously.
• Organizational aptitude with attention to detail for inventory and administrative tasks.
• Flexible availability including evenings, weekends and peak retail periods.
• Legally authorized to work in the United States (if based in the U.S.).

Skills

Experience

Typically 1–3 years of retail, sales support or customer service experience; prior experience with a luxury or premium fashion brand is preferred.

Education

High school diploma or equivalent required; associate degree or coursework in fashion, merchandising, or business is preferred.

Workplace

Culture

Coach emphasizes craftsmanship, refined design and a client-centric retail culture. The workplace is collaborative and fast-paced, with strong standards for visual presentation and service; employees are expected to represent the brand with polished professionalism and a focus on long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.