Coach Retail Sales Associate

Overview

Coach is an American luxury house known for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global portfolio of fashion houses; it emphasizes craftsmanship, contemporary design led by a creative director and a customer-first retail experience across physical and digital channels.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized luxury service in accordance with brand styling and service standards.
• Build and maintain lasting client relationships through individualized styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance through cross‑selling, upselling and execution of personal sales plans to meet or exceed individual and store KPIs.
• Engage in omni‑channel selling: use mobile POS, clienteling tools, social selling and short‑form video/live demonstrations to capture client data and convert leads.
• Operate transactions efficiently (purchases, returns, exchanges, online order pickup) while adhering to POS and asset‑protection procedures.
• Support daily store operations including inventory receiving and processing, replenishment, visual merchandising and stockroom organisation.
• Maintain a high‑energy sales floor; manage multiple customers and adapt selling techniques to fluctuating business needs.
• Participate in brand trainings, inclusion initiatives and store programs; welcome feedback and adopt behavioural improvements.
• Assist teammates across functional areas and foster a collaborative, trust‑based environment that encourages team performance.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and mobile POS platforms; comfortable using iPad/laptop and walkie‑talkie.
• Ability to work a flexible retail schedule, including nights, weekends, holidays and peak seasons.
• Physically able to lift at least 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel and manoeuvre on the sales floor and in the stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury or specialty retail and demonstrated client relationship building are strongly preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and customer‑centric retail culture as part of the Tapestry family, valuing courage, creativity and continuous learning. Store teams are expected to collaborate closely, deliver high standards of service and participate in development and inclusion programmes.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.