Coach Retail Sales Associate

About Coach

Coach is an American luxury fashion house known for leather goods and accessible-luxury accessories. Part of the Tapestry portfolio, Coach combines contemporary design with craftsmanship and a strong emphasis on omni-channel retail. The brand is recognized for a creative, inclusive culture and global retail footprint.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service aligned with Coach style and service standards.
• Build and maintain lasting client relationships through styling, product expertise and tailored recommendations to drive loyalty and repeat business.
• Drive sales performance through cross-selling, upselling and meeting individual and store KPIs; develop and execute personal sales plans.
• Utilize mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture customer data and support omni-channel purchases.
• Source new customers, follow up on leads and close sales both in-store and via digital channels.
• Perform daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles including receiving shipments, stocking and managing product movement between floor and stockroom.
• Maintain a clean, organized and merchandised sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Collaborate with teammates across functional areas, foster a trust-based team environment and participate in brand initiatives and training.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrated experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price and release sheets.
• Strong English speaking skills required.
• Social media savvy; experience with live-stream shopping or video demos and clienteling/data capture is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasonal periods and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

Minimum of 1+ years in sales or retail; luxury retail experience strongly preferred. Demonstrable track record of meeting sales targets and using clienteling or digital sales tools is advantageous.

Education

High school diploma or equivalent required; coursework or certificate in retail, fashion merchandising or related field is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace rooted in craftsmanship and contemporary design. As part of the Tapestry family, the brand emphasizes collaboration, development and standards-driven service across its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.