Coach Retail Sales Associate
Coach — Sales Associate (part-time) in Chicago, IL. Deliver luxury retail service, omni-channel selling and clienteling at Coach's Michigan Avenue store.
Overview
Coach is a globally recognised fashion house known for leather goods and contemporary luxury accessories. Operating as a member of the Tapestry portfolio, the brand blends heritage craftsmanship with modern design and omnichannel retailing. Coach positions itself as an inclusive, creativity-driven employer that invests in retail training, clienteling capabilities and brand storytelling.
Role & Responsibilities
- Act as the frontline ambassador for the Coach brand, delivering elevated, personalised luxury service in accordance with Coach standards.
- Build and nurture lasting client relationships through styling advice, product expertise and proactive follow-up to encourage repeat purchases.
- Drive sales performance via cross-selling, upselling and tailored recommendations while meeting individual and store KPIs.
- Operate mobile POS and process transactions efficiently (sales, returns, exchanges, online pickups).
- Use clienteling tools, social selling platforms and short-form video to capture customer data and generate new business.
- Execute daily operational tasks including cash wrap, inventory receiving, replenishment and stockroom organisation.
- Support visual merchandising standards and maintain a well-stocked, orderly sales floor.
- Participate in inventory cycles, loss-prevention procedures and adhere to retail policies and asset-protection protocols.
- Manage multiple customers with high energy and adapt selling techniques to changing business needs and traffic patterns.
- Contribute to a collaborative team environment; assist colleagues across functional areas and participate in brand training and inclusion initiatives.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience preferred.
- Proven ability to meet sales targets and execute personal sales plans.
- Proficiency operating POS systems and basic computer devices (iPad/laptop); experience with mobile POS and clienteling platforms.
- Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manage stockroom tasks.
- Flexible availability including nights, weekends, peak season and public holidays.
- Strong English language proficiency.
Skills
Experience
Minimum of one year in a sales role, ideally within luxury retail or fashion. Direct experience with omnichannel selling, clienteling and meeting individual sales KPIs is preferred.
Education
High school diploma or equivalent; a combination of relevant education and retail experience will be considered.
Workplace
The role is situated in Chicago, Illinois, USA. There are currently 72 open positions in Chicago on Cerulean. Within Illinois, Cerulean currently features 92 open roles, including 3 recent additions. Across USA, Cerulean lists 3.565 open roles — 77 of them newly added.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasises creativity, inclusivity and a customer-centric retail culture. As part of Tapestry, the workplace prioritises development, collaborative teamwork and diversity while encouraging performance, candid feedback and continuous learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Style Consultant», «Luxury Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.