Coach Retail Sales Associate
Coach in Chicago seeks a full-time Sales Support Associate — hourly retail role handling POS, stockroom operations and client service at 444 N. Michigan Ave.
Overview
Coach is a global luxury leather-goods and fashion house headquartered in New York and operating as part of the Tapestry portfolio. Renowned for craftsmanship and elevated everyday accessories, the brand combines contemporary design with heritage savoir-faire and a customer-centric retail experience across flagship stores and wholesale channels.
Role & Responsibilities
- Greet and assist clients with warmth and professionalism, delivering personalized service at the cash wrap and across the sales floor.
- Operate POS and Mobile POS accurately; handle cash and media in strict compliance with company policy.
- Receive, process and reconcile incoming shipments and transfers; report discrepancies and maintain a tidy, organised stockroom.
- Replenish merchandise on the sales floor, execute visual merchandising updates and maintain housekeeping standards.
- Suggest add-on products, promote gift cards and capture permitted customer data to support CRM goals.
- Support store loss-prevention and security procedures and respond to customer requests in partnership with the sales team and management.
- Act as a local brand ambassador, supporting in-store and social media engagement initiatives as required.
Qualifications
- Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; a combination of education and experience will be considered.
- Current knowledge of fashion trends and competitive marketplace dynamics.
- Proven accuracy with cash handling and POS systems; basic digital literacy with tablets and laptops.
- High attention to detail, strong organisational skills and the ability to multitask in a high‑traffic retail environment.
- Excellent verbal communication and customer service aptitude.
- Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly 25 lbs (up to 50 lbs occasionally) and perform physical tasks such as bending, kneeling and climbing.
Skills
Experience
At least one year of frontline retail experience encompassing cashiering, stockroom duties or direct sales; prior exposure to luxury retail protocols is strongly preferred.
Education
High school diploma or equivalent; vocational retail or customer-service training is a plus.
Workplace
The role is situated in Chicago, Illinois, USA. There are currently 50 open positions in Chicago on Cerulean, with 20 added recently. Within Illinois, Cerulean currently features 66 open roles, including 23 recent additions. Across USA, Cerulean lists 3.493 open roles — 210 of them newly added.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach cultivates a collaborative, customer‑first retail culture rooted in New York heritage and contemporary creativity. As part of the Tapestry family, the brand emphasises inclusion, employee development and a hands‑on learning environment that rewards initiative and craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.