Coach Retail Sales Associate

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Location
USA
└Illinois
└Chicago
Employment
Part-Time
Seniority
Entry-Level
Compensation
$15–24.25/hour
Posted
Apr 2, 2026

About Coach

Coach is an American luxury accessories and lifestyle house known for high-quality leather goods and contemporary design. The brand is part of Tapestry, a global house of brands, and operates internationally with an emphasis on craftsmanship, product innovation, and accessible luxury.

Coach seeks a Part-time Sales Associate in Chicago to deliver luxury retail service, clienteling and omni-channel sales at 444 N. Michigan Ave.

Role & Responsibilities

  • Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service consistent with Coach style and service standards.
  • Build and maintain long-term client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
  • Achieve individual and store sales targets by cross-selling, upselling, and executing personal sales plans and KPIs.
  • Sell across channels using mobile POS, clienteling tools, social selling platforms and short-form video to capture client data and encourage repeat purchases.
  • Process transactions, returns, exchanges and online order pickups accurately and efficiently.
  • Support daily store operations including inventory receiving, replenishment, visual merchandising and cash-wrap duties.
  • Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to shifting business needs.
  • Follow POS, asset protection and retail policies; keep sales floor and stockroom clean, organized and fully stocked.
  • Participate in brand trainings, inclusion initiatives and store/team meetings; provide and act on performance feedback.

Qualifications

  • Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
  • Familiarity with POS operation and mobile POS workflows; comfortable using iPad/laptop and walkie‑talkie communications.
  • Strong English language proficiency.
  • Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
  • Physically able to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver throughout the sales floor and stockroom.

Skills

mobile POS clienteling tools social selling platforms short-form video iPad laptop walkie-talkie POS visual merchandising inventory processing clienteling and data acquisition skills

Experience

Minimum of one year of sales experience, with luxury retail experience strongly preferred. Experience using POS and mobile sales tools, plus familiarity with clienteling and social/live video selling is advantageous.

Education

High school diploma or equivalent; postsecondary study or diploma in retail, fashion, or hospitality is advantageous. A combination of education and relevant experience will be considered.

Workplace

The role is situated in Chicago, Illinois, USA.

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry portfolio and promotes a creative, inclusive and customer‑centric culture. Employees are encouraged to collaborate, learn on the job and contribute to brand initiatives while receiving ongoing training and development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Luxury Sales Advisor», «Boutique Sales Associate», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.