Coach Retail Sales Associate

About Coach

Coach is an American luxury fashion house renowned for leather goods and accessories, headquartered in New York and operating globally. The brand is part of the Tapestry portfolio, a multi‑brand group that emphasizes creativity, inclusivity and commercial innovation across its maisons.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering elevated, personalized service consistent with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through product expertise, styling advice and proactive follow‑up to drive loyalty and repeat business.
• Sell via omni‑channel approaches: in‑store, mobile POS, clienteling tools and social selling (including short‑form video and live demos).
• Meet or exceed individual and store sales KPIs through cross‑selling, upselling and executing personal sales plans.
• Execute daily operational tasks: cash wrap management, inventory processing, replenishment and receiving shipments.
• Maintain visual merchandising standards and ensure the sales floor and stockroom remain clean, organized and fully stocked.
• Process transactions efficiently (sales, returns, exchanges, online pickups) while following POS and asset‑protection procedures.
• Support inventory cycles and assist teammates across functional areas to ensure smooth store operations.
• Source new customers through outreach and in‑store engagement; capture client data and update CRM records accurately.
• Demonstrate resilience and professionalism under pressure, adapt selling techniques to business needs and welcome coaching.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proven competency with POS operations and basic computer proficiency (iPad/laptop); familiarity with Mobile POS.
• Experience using clienteling tools, social selling platforms and video‑based selling (live‑stream shopping, short‑form video) preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capacity to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver in a retail environment.
• Strong English language proficiency.

Skills

Experience

At least one year of retail or sales experience is required; prior luxury retail exposure and demonstrable clienteling or social selling experience are preferred. A combination of education and experience will be considered.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, client‑centric retail culture rooted in New York heritage and crafted design. As part of the Tapestry family, the workplace values inclusivity, candid feedback and continuous learning while encouraging entrepreneurial initiative at store level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.