Coach Retail Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 16, 2026
About Coach
Coach is an American luxury fashion house known for leather goods and accessible-luxury accessories. Based in New York and part of the Tapestry portfolio, Coach combines contemporary design sensibilities with craftsmanship and a focus on inclusive, customer-centred retail experiences.
Coach is hiring a Sales Associate (part-time) in Altoona, Iowa — join the Coach outlet team to deliver personalised luxury retail service.
Role & Responsibilities
- Represent the Coach brand on the sales floor, adhering to Coach style and service standards.
- Deliver an elevated, personalized shopping experience through styling, product expertise, and tailored recommendations.
- Drive sales performance by cross-selling, upselling and executing personal sales plans to meet individual and store KPIs.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and stimulate repeat purchases.
- Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), cash wrap duties, inventory processing, replenishment and basic visual merchandising.
- Maintain an organized, well-stocked sales floor and stockroom while following POS, asset-protection and retail policy procedures.
- Source and nurture new customer relationships; follow up to close sales and support omni-channel fulfilment.
- Support team colleagues across functional areas, foster a collaborative environment and participate in brand training and inclusion initiatives.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
- Proficiency using POS systems and basic computer devices (iPad/laptop); experience with mobile POS recommended.
- Strong English language proficiency required.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre in a retail environment.
- Social-media savvy; experience with live-stream shopping or video demos, clienteling and data acquisition preferred.
- Combination of education and experience will be considered.
Skills
Experience
At least one year of retail sales experience is required; prior experience in luxury or premium-brand retail and omni-channel selling is preferred.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The role is situated in Altoona, Iowa, USA — conveniently close to Des Moines.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach offers a creative, customer-focused retail culture under the broader Tapestry group, emphasising inclusivity, collaboration and continual learning. The brand values candid feedback, entrepreneurial initiative and a results-driven mindset while supporting employee development and diverse perspectives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Luxury Sales Associate», «Retail Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.