Coach Retail Sales Assistant

About Coach

Coach is a global fashion house rooted in New York, recognised for its leather goods and contemporary accessories. Operated within the Tapestry portfolio, Coach combines heritage craftsmanship with a modern creative direction and a commitment to inclusive brand-building across retail and digital channels.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and deliver personalised service at the cash wrap and on the sales floor.
• Operate POS accurately using Mobile POS and cash register systems; manage cash/media in strict compliance with company policy.
• Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain an orderly stockroom.
• Manage stock levels and replenish the sales floor; execute visual merchandising updates to brand standards.
• Suggest add-on products and promote gift cards; capture customer information where permitted to support CRM and clienteling efforts.
• Serve as a brand ambassador in-store and within the local market; support store social media engagement when required.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines to protect product and customer experience.
• Support sales-floor activities and respond to customer requests promptly; collaborate with colleagues and escalate to management as needed.

Qualifications

• Minimum 1 year of retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; equivalent combinations of education and experience considered.
• Working knowledge of current fashion trends and competitor activity in the marketplace.
• Proficiency with cash register systems and Mobile POS workflows; comfortable using iPad, laptop and Internet-enabled tools; ability to use walkie talkie for store communications.
• Strong attention to detail, organisational ability and capacity to multi-task in a fast-paced retail environment.
• Excellent verbal communication and customer service skills; strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform routine physical activities (climb, bend, kneel).

Skills

Experience

Minimum of 1 year of prior retail experience with exposure to cashiering, stockroom operations or direct sales; experience in a luxury retail setting preferred.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.85 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach promotes a creative, customer-centric workplace rooted in New York design sensibility and contemporary luxury. As part of the Tapestry group, the brand emphasises inclusivity, development and collaboration across retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.