Coach Retail Sales Assistant

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Location
New YorkNew YorkUSA
Employment
Part-Time
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house known for premium leather goods, handbags and accessories. Now operating globally as part of Tapestry, Inc., the brand combines heritage craftsmanship with contemporary design and maintains an extensive retail network and flagship stores worldwide.

Coach seeks a Casual Sales Associate in New York, NY to deliver luxury client service and support store sales.

Role & Responsibilities

  • Deliver exceptional, boutique-level customer service and personalised clienteling to drive store sales and loyalty.
  • Achieve individual and store sales targets and KPIs through consultative selling and product storytelling.
  • Operate the point-of-sale system, process transactions, returns and exchanges accurately and securely.
  • Maintain premium visual merchandising standards, stock presentation and shopfloor readiness at all times.
  • Support inventory management, stock replenishment, receiving and basic cycle counts.
  • Adhere to loss-prevention, cash-handling and brand compliance procedures.
  • Work flexible schedules including evenings, weekends and peak seasonal periods; support opening/closing duties as required.

Qualifications

  • Outstanding interpersonal and communication skills with a customer-first mindset.
  • Ability to build rapport and long-term client relationships through proactive clienteling.
  • Reliable, punctual and able to work flexible hours including weekends and holidays.
  • Professional appearance and strong attention to detail consistent with a luxury retail environment.
  • Basic numeracy and cash-handling integrity.

Skills

Clienteling Visual merchandising Cash handling Point of sale (POS) systems Customer relationship management (CRM) fundamentals

Experience

Previous retail experience preferred; 1+ year in luxury or premium-brand sales is desirable. Candidates with strong customer-service backgrounds and demonstrable sales aptitude will be considered.

Education

High school diploma or equivalent; vocational or retail/fashion-related training is a plus.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a customer-centric, team-oriented retail culture that values craftsmanship, storytelling and elevated service. The retail environment is fast-paced and collaborative, with opportunities for training and development across store operations and client engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Casual Sales Associate», «Client Advisor», «Luxury Sales Associate», «Store Sales Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.