Coach Retail Sales Advisor

About Coach

Coach is a global fashion house with New York roots and a reputation for accessible luxury leather goods and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes craftsmanship, contemporary design, and an inclusive workplace culture.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service aligned with Coach style and service standards.
• Build and sustain client relationships through personalized styling, product expertise and proactive follow-up to drive retention and lifetime value.
• Meet or exceed individual and store sales goals through cross-selling, upselling and tailored product recommendations.
• Leverage mobile POS, clienteling tools and social selling channels (including short-form video and live-stream demonstrations) to capture client data and facilitate omni-channel purchases.
• Execute daily operational tasks: cash-wrap procedures, inventory receiving and processing, replenishment, visual merchandising and online order fulfilment (pickups/returns/exchanges).
• Maintain a polished sales floor and organized stockroom; adhere to POS, asset protection and loss-prevention policies.
• Support inventory cycles and product movement, assist teammates across functional tasks and contribute to a collaborative, high-performance store environment.
• Participate in brand trainings, inclusion initiatives and adopt feedback to continually refine selling techniques and customer interactions.

Qualifications

• Minimum 1+ year of sales experience; luxury retail background preferred.
• Proficiency operating POS systems and basic computing on devices such as iPad and laptop; experience with mobile POS and walkie-talkies.
• Strong English language proficiency required.
• Social media savvy with experience in short-form video, live-stream shopping or video demos considered an asset.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Capability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend and kneel in a retail environment.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail or brand boutique experience and demonstrated clienteling or social selling skills are preferred.

Education

High school diploma or equivalent; post-secondary coursework in fashion, retail, merchandising or a related field is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes craftsmanship, creative design and an inclusive, customer-centric culture. As part of the Tapestry family, the brand promotes collaboration, continuous learning and diversity across its global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.