Coach Retail Sales Advisor

About Coach

Coach is a New York–born luxury fashion house and a member of the Tapestry portfolio. The brand is known for elevated leather goods, accessible luxury ready-to-wear, and a contemporary heritage aesthetic. As part of Tapestry, Coach combines global retail scale with an emphasis on creativity, inclusion, and talent development across its maisons.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Cultivate lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance via cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert opportunities.
• Execute daily retail operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and adhere to POS and asset-protection procedures.
• Support inventory cycles—receive shipments, replenish stock, maintain stockroom organization and assist visual merchandising efforts.
• Maintain high energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Participate in brand initiatives, trainings and inclusion activities; foster a collaborative, trust-based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail background strongly preferred.
• Proficiency operating POS systems and general comfort with iPad/laptop devices and mobile POS workflows.
• Strong English language proficiency required.
• Social media literacy and experience with live‑stream shopping or video demos preferred; demonstrated clienteling and data-acquisition skills an asset.
• Ability to work a flexible retail schedule, including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform routine physical tasks on the sales floor and in the stockroom.

Skills

Experience

At least one year of retail or sales experience is required; experience within a luxury fashion environment and demonstrated success meeting sales KPIs are preferred.

Education

High school diploma or equivalent; retail- or fashion-related coursework or certifications are a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the broader Tapestry family and emphasizes creative confidence, customer focus and inclusive collaboration. The workplace is fast-paced and performance-driven while supporting employee development and diversity initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.