Coach Retail Sales Advisor
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand known for contemporary design and leather craftsmanship. As part of Tapestry, Inc., the brand operates an international retail network and emphasises elevated client service, product expertise and premium in-store experiences.
Coach Sales Associate in New York — join Coach as a Sales Associate to deliver luxury client service and drive retail sales in New York.
Role & Responsibilities
- Deliver exceptional client service through proactive clienteling, one-to-one interactions and follow-up to cultivate long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and cross-selling of handbags, leather goods and accessories.
- Maintain visual merchandising standards and present product displays to brand guidelines to optimise conversion and customer experience.
- Operate point-of-sale (POS) systems accurately for sales, exchanges and returns; handle cash, card transactions and end-of-day reconciliation.
- Support inventory activities including receiving, stock replenishment, cycle counts and loss-prevention procedures.
- Stay current on product knowledge, seasonal collections and brand initiatives; contribute to team briefings and training sessions.
- Assist with store operations as needed: opening/closing, floor moves, tidiness and compliance with safety and retail policies.
Qualifications
- High school diploma or equivalent; additional retail or customer-service training is an advantage.
- Right to work in the hiring country and flexibility to work retail hours including evenings, weekends and holidays.
- Professional presentation and excellent interpersonal skills appropriate to a luxury retail environment.
- Strong sales orientation with demonstrable ability to meet targets and close transactions.
- Attention to detail and a reliable approach to cash handling and store procedures.
Skills
Experience
Preferably 1+ year of frontline retail experience in fashion, accessories or luxury goods; candidates with demonstrable sales results and client service experience will be prioritised.
Education
High school diploma or equivalent; vocational training in retail or hospitality is a plus.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, design-led retail culture within the Tapestry group, blending American heritage craftsmanship with contemporary retail practices. The workplace emphasises training, product expertise and collaborative team performance in fast-paced store environments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Store Sales Associate», «Customer Experience Associate», «Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.