Coach Retail Sales Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York — join Coach as a Sales Associate to deliver luxury client service and drive retail sales in New York.

Overview

Coach is a global luxury accessories and lifestyle brand known for contemporary design and leather craftsmanship. As part of Tapestry, Inc., the brand operates an international retail network and emphasises elevated client service, product expertise and premium in-store experiences.

Role & Responsibilities

  • Deliver exceptional client service through proactive clienteling, one-to-one interactions and follow-up to cultivate long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling and cross-selling of handbags, leather goods and accessories.
  • Maintain visual merchandising standards and present product displays to brand guidelines to optimise conversion and customer experience.
  • Operate point-of-sale (POS) systems accurately for sales, exchanges and returns; handle cash, card transactions and end-of-day reconciliation.
  • Support inventory activities including receiving, stock replenishment, cycle counts and loss-prevention procedures.
  • Stay current on product knowledge, seasonal collections and brand initiatives; contribute to team briefings and training sessions.
  • Assist with store operations as needed: opening/closing, floor moves, tidiness and compliance with safety and retail policies.

Qualifications

  • High school diploma or equivalent; additional retail or customer-service training is an advantage.
  • Right to work in the hiring country and flexibility to work retail hours including evenings, weekends and holidays.
  • Professional presentation and excellent interpersonal skills appropriate to a luxury retail environment.
  • Strong sales orientation with demonstrable ability to meet targets and close transactions.
  • Attention to detail and a reliable approach to cash handling and store procedures.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling and transaction reconciliation Inventory management Product knowledge and consultative selling Effective verbal communication and relationship-building

Experience

Preferably 1+ year of frontline retail experience in fashion, accessories or luxury goods; candidates with demonstrable sales results and client service experience will be prioritised.

Education

High school diploma or equivalent; vocational training in retail or hospitality is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-led retail culture within the Tapestry group, blending American heritage craftsmanship with contemporary retail practices. The workplace emphasises training, product expertise and collaborative team performance in fast-paced store environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.