Coach Retail Sales Advisor

About Coach

Coach is a global American fashion house known for modern luxury leather goods and accessories. The brand is part of the Tapestry portfolio, a global house of consumer fashion brands. As an employer, Coach emphasizes craftsmanship, commercial creativity and internal mobility within a diverse and inclusive organisational culture.

Role & Responsibilities

• Represent Coach as a brand ambassador and uphold Coach Guide to Style and Service standards.
• Deliver personalised styling and product expertise to build lasting client relationships and brand loyalty.
• Drive sales through cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and encourage repeat purchases.
• Develop and execute personal sales plans and actively source and follow up with prospective customers to close sales.
• Maintain high energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Complete daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Keep sales floor and stockroom organised and compliant with retail policies, POS procedures and asset protection requirements.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and support inventory cycles (receiving, stocking, product movement).
• Assist teammates across functional areas, foster a collaborative environment and participate in brand initiatives, training and inclusion activities.
• Accept and act on feedback while maintaining a calm, professional demeanour.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Experience operating POS systems and mobile POS; basic computer proficiency with iPad/laptop.
• Familiarity with clienteling tools, data acquisition and ability to read price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak season and public holidays.
• Social media savvy; experience with live‑stream shopping or video demos is preferred.

Skills

Experience

Minimum one year of sales experience with demonstrable retail results; prior luxury retail or premium-brand experience preferred. Practical experience using mobile POS, clienteling and social-selling tools and a proven track record of meeting sales KPIs.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Benefits

Internal mobility and career progression; 1 paid volunteering day per year; Ambassador learning & development programme; employee resource groups and regional inclusion councils; regular social events; attractive employee discount; compelling incentive programme.

Culture

Coach operates within the Tapestry group and promotes an inclusive, creative and collaborative workplace that values diversity and employee development. The brand balances a heritage of craftsmanship with contemporary retail innovation and offers visible pathways for internal mobility and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.