Coach Retail Sales Advisor

About Coach

Coach is a global fashion house known for its leather goods and accessible-luxury accessories. A member of the Tapestry portfolio, Coach blends New York heritage with contemporary design under the creative direction of Stuart Vevers. The brand operates globally within a broader house of brands that emphasizes innovation, inclusivity, and elevated customer service.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying Coach’s Guide to Style and Service standards.
• Deliver personalized styling and product advice to build lasting client relationships and drive loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and stimulate repeat business.
• Develop and execute personal sales plans and meet KPIs set by the store leadership.
• Source new customers and perform proactive follow-up to convert leads into sales.
• Manage multiple customers on the sales floor while maintaining high energy and professional service.
• Perform daily operational tasks: cash wrap, inventory processing, replenishment and basic visual merchandising.
• Maintain a neat, organized and fully stocked sales floor and stockroom; follow POS, asset protection and retail policies.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and support inventory cycles (receiving, stocking, product movement).
• Support colleagues across functional areas and contribute to a collaborative, trust-based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviors professionally.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Demonstrated POS operation experience and basic computer proficiency (iPad/laptop, Mobile POS).
• Ability to read price/release sheets and operate walkie-talkie communications.
• Ability to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and safely maneuver on the sales floor and in the stockroom.
• Flexible availability to work nights, weekends, peak retail periods and public holidays.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience; prior luxury retail or fashion experience and familiarity with omni-channel selling, social/live-stream selling or video demos is preferred.

Education

High school diploma or equivalent; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid parental leave (maternity and paternity), Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and a customer-focused approach within the Tapestry family. The workplace culture values direct feedback, collaboration, continuous learning and a drive for results while promoting equity and diversity across teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.