Coach Retail Sales Advisor

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Location
USA
└Illinois
└Chicago
Employment
Part-Time
Seniority
Junior
Compensation
$15–24.25/hour
Posted
Apr 2, 2026

About Coach

Coach is a global luxury fashion house recognized for leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of fashion brands; as an employer Coach emphasizes design-led product, customer-centric retail, and progressive people practices within a large, multi-brand corporate structure.

Coach — Sales Associate (Part-time) in Chicago, IL. Join Coach at 444 N. Michigan Ave to deliver elevated luxury retail service.

Role & Responsibilities

  • Act as the front-line ambassador for the Coach brand, delivering elevated, personalized luxury service in accordance with brand style and service standards.
  • Develop and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases and loyalty.
  • Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live-stream) to capture data and convert leads.
  • Meet or exceed individual and store KPIs through cross-selling, upselling and execution of personal sales plans.
  • Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), receive shipments, stock merchandise and assist inventory cycles.
  • Maintain visual merchandising standards, keep sales floor and stockroom organized, and adhere to POS, asset-protection and retail policies.
  • Collaborate with teammates, assist across functional areas, and participate in brand trainings, initiatives and inclusion activities.

Qualifications

  • Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
  • Proficiency with POS systems (Mobile POS), iPad/laptop usage and basic computer literacy; familiarity with clienteling tools and social selling platforms preferred.
  • Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
  • Capable of regularly lifting 25 lbs (up to 50 lbs occasionally), and performing physical tasks such as bending, climbing and maneuvering stockroom and sales floor.
  • Strong English language proficiency.

Skills

Mobile POS POS iPad laptop clienteling tools social selling platforms short-form video live-stream shopping video demos walkie-talkie

Experience

At least 1 year of retail sales experience is required; prior experience in luxury retail, clienteling and omni-channel selling is strongly preferred.

Education

No formal degree required; a combination of education and relevant retail experience will be considered.

Workplace

The successful candidate will be located in Chicago, Illinois, USA.

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a design-driven, customer-focused retail culture framed by inclusivity and collaborative teamwork. As part of the Tapestry family, the brand emphasizes development, diversity and performance, supporting employees with training and cross-functional opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor — Retail», «Luxury Sales Associate», «Retail Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.