Coach Retail Sales Advisor
Coach — Sales Associate (Part-time) in Chicago, IL. Join Coach at 444 N. Michigan Ave to deliver elevated luxury retail service.
Overview
Coach is a global luxury fashion house recognized for leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of fashion brands; as an employer Coach emphasizes design-led product, customer-centric retail, and progressive people practices within a large, multi-brand corporate structure.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, delivering elevated, personalized luxury service in accordance with brand style and service standards.
- Develop and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases and loyalty.
- Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live-stream) to capture data and convert leads.
- Meet or exceed individual and store KPIs through cross-selling, upselling and execution of personal sales plans.
- Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), receive shipments, stock merchandise and assist inventory cycles.
- Maintain visual merchandising standards, keep sales floor and stockroom organized, and adhere to POS, asset-protection and retail policies.
- Collaborate with teammates, assist across functional areas, and participate in brand trainings, initiatives and inclusion activities.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
- Proficiency with POS systems (Mobile POS), iPad/laptop usage and basic computer literacy; familiarity with clienteling tools and social selling platforms preferred.
- Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
- Capable of regularly lifting 25 lbs (up to 50 lbs occasionally), and performing physical tasks such as bending, climbing and maneuvering stockroom and sales floor.
- Strong English language proficiency.
Skills
Experience
At least 1 year of retail sales experience is required; prior experience in luxury retail, clienteling and omni-channel selling is strongly preferred.
Education
No formal degree required; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Chicago, Illinois, USA. 42 luxury roles are listed in Chicago on Cerulean, 12 posted in the last 48 hours. Across the Illinois region, Cerulean lists 57 open positions — 15 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a design-driven, customer-focused retail culture framed by inclusivity and collaborative teamwork. As part of the Tapestry family, the brand emphasizes development, diversity and performance, supporting employees with training and cross-functional opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.